Customer Experience- Inbound Executive

About the Role

As a key representative of our customer experience team, you will be the first point of contact for our customers, handling inbound queries with clarity, empathy, and efficiency. You’ll be responsible for resolving concerns, providing accurate information, and ensuring a seamless service experience across channels. While prior experience is a plus, we welcome freshers with strong communication skills, presence of mind, and a customer-first attitude. This role also offers exposure to CRM systems, service quality standards, and continuous learning in a fast-paced environment.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360d experience.
• Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle Ecommerce channels.
• Meet Individual and Team targets.
• To perform all duties to a high standard of customer care in attitude, approach and resolution.

Requirements

• 0-3 years of experience in managing inbound customer service operations or contact center teams.
• Ability to handle high volumes of customer interactions while maintaining satisfaction and service quality.
• Strong communication and problem-solving skills with a focus on empathy and resolution.
• Experience with CRM tools, ticketing system is a plus.
• Microsoft Excel Proficiency.