SleepyCat Adult Mattress – Refunds and Returns

Refunds and Returns

If you’re not completely satisfied within 100 nights of sleeping on your new SleepyCat mattress you may return it and you are entitled to a full refund. Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors)

Once you have purchased your SleepyCat mattress, you have up to 100 nights to request your return.

Returns for website purchases must be made directly via our website, through email on info@sleepycat.in
Refunds will be made via the same payment method used to order the mattress

We will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require.

Please note, the collections can take up to 5 business days.

If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.

In case of receiving a damaged product please inform our customer service team within 72 hours of product delivery by calling us on +91 85880 52247 or send us an email to info@sleepycat.in

Terms and Conditions

1. 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the day your product is delivered.
2. 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
3. Cancellations are not allowed on custom size mattresses.
4. 100 Nights trial Policy is not applicable on orders the have been placed via Flipkart and Paytm.
5. For a full refund, you may decide to return the mattress any time before the end of 100 nights.
6. Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
7. Our 100 Nights Trial offer applies only to the original purchaser of genuine SleepyCat mattress purchased from www.sleepycat.in or any other website authorised by SleepyCat.
8. Like any relationship, one has to date before marrying! We ask you to give your SleepyCat mattress a fair trial for a minimum of 2 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!
9. We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
10. The final decision on refund under 100 Nights Trial offer will be made by Sleep Management / SleepyCat. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
11.  For items missing or not delivered, request you to raise to our customer care team within 72 hours of the item delivered message.
12. Disputes, if any, are subject to Kolkata jurisdiction only.

Exceptions to Return/Refund under 100 Nights Trial

1. There should be no sign of dirt or damage on the mattress.
2. This policy is not applicable on products other than SleepyCat mattresses (such as pillows, bedding, baby products, beds & dog beds). 
3. This policy is limited to one mattress or one smart base return per household per year.
4. This policy is not applicable on the Baby Mattress.

Warranty Terms

SleepyCat mattresses are warranted against manufacturing defects for a period of 10 years from the date of purchase, as per the terms and conditions mentioned below:

1. For any covered defect within the first year, SleepyCat will repair or replace the mattress at no additional cost.
2. In case of any manufacturing defect after the first year, a prorated warranty applies. If the product is irreparable, SleepyCat will provide a credit value, based on the remaining warranty years, toward the purchase of a new mattress fromwww.sleepycat.in.
   
3. SleepyCat reserves the right to determine whether a repair, replacement, or prorated credit is applicable.
   

The warranty covers

1. Sagging or body indentations deeper than 2.54 cm (1 inch) not caused by misuse or inadequate support.
2. Manufacturing defects in the foam or material integrity that impact functional performance.
3. Defects in the zipper of the outer cover (not caused by mishandling).

   📏 Please note: ±15 mm variation in size (length/width/thickness) is within industry tolerance levels and not covered.

The warranty does not cover

1. Normal wear and tear of fabric, cover, or stitching from regular use.
2. Indentations less than 2.54 cm (1 inch).
3. Damage due to incorrect bed frame or cot size.
4. Comfort preference changes (e.g., firmness, softness, feel).
5. Improper use, including folding, ironing, jumping, or using with a sagging or incorrect base.
6. Stains, burns, tears, or damage caused by liquids, pets, or rodents.
7. Mattresses not used by the original purchaser, or purchased from an unauthorized seller.
8. Allergies, natural material odors, or slight softening of foam over time.
9. Absence of a valid invoice or warranty registration.

Mattress Care Instructions

To extend the life of your mattress and ensure warranty validity:

1. Always place the mattress on a sturdy, flat, supportive base.
   
2. Use a SleepyCat mattress protector to prevent stains and spills.
   
3. Clean using a damp cloth with light fabric cleaner. Do not machine wash the outer cover.
   
4. Do not fold, bend, or drag the mattress. Avoid exposure to water, heat, or steam.
   
5. Do not remove the product tag—it’s required for warranty claims.
   
6. Rotate the mattress every few months for balanced wear.