There is a 7-Day return policy for the Ohayo bed base which is applicable if –
the product is damaged, there is a manufacturing defect, you have received an incomplete bed base or there are missing parts or you have received the incorrect product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
Please send us 2 images (one of the damaged part and one of the entire product) to ascertain the reason for return.
The returned product should be in its original packaging, and in the same condition as you received it. Please ensure that all tags, peripherals, freebies and accessories are intact
The Easy Return Policy at SleepyCat is absolutely hassle-free. Once we validate the refund, we will pick up the product. All you need to ensure is that you send us an image of the product on time.
Item cannot be refunded for any reasons other than following: Damage / Manufacturing defect/ Expired product & In-correct product. For other category-wise exclusions, please refer to product wise returns policy
the Ohayo bed base comes with a 1 year ( 12 months ) warranty that covers any deformation of wood, or any cracks or joint from the joinery
The warranty does not cover damages due to the usage of the product beyond its intended use and wears & tear in the natural course of product usage.
In response to seasonal climate variations, hardwood will contract and expand throughout the life of the product and is thus not warranted for this purpose. Other issues related to the natural characteristics of wood are not defects and not covered under warranty, In addition, any claim for seasonal splits, joints opening is limited to 36 months from the time of purchase.