Sleepycat Baby Mattress

Trial / Returns

  • Baby mattress is a non-returnable product.
  • No trial policy is applicable on the Baby Mattress.
  • If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.

Warranty

The 1-year limited warranty begins from the date of purchase and is valid for 1 year.

In case of a manufacturing defect within the first year, the mattress will be repaired or replaced with a then-current comparable model and size. If a repair is not possible after the first year, a Prorated Credit Settlement will be provided, meaning the credit value decreases with each year of ownership. For hygiene, it is recommended to replace mattresses every few years.

If you receive a damaged product, please inform our customer service team within 3 days of delivery by calling +91 85880 52247 or emailing info@sleepycat.in.

The warranty covers

  • Visible indentation or sagging greater than 2.54cm (1 inch) not caused by improper usage or unsupported bed base.
  • A manufacturing defect in the zipper (not caused by mishandling).
  • Physical defects in material or workmanship, as described in this warranty.
  • Note: ±15 mm variation in length, width, or thickness is within tolerance limits and may vary based on individual measurement points (e.g., from mattress center).

The warranty does not cover

  • Normal wear and tear or improper use of the mattress.
  • Cosmetic flaws and minor imperfections.
  • Stains, burns, tears, discoloration over time or caused by misuse.
  • Indentations less than 2.54cm (1 inch).
  • Comfort preferences such as softness or firmness.
  • Resold, gifted, or used mattresses not in possession of original purchaser.
  • Mattresses purchased from unauthorized sellers.
  • Physical damage caused by the customer.
  • Allergies or sensitivities to materials or fabric.
  • Damage caused by animals, rodents, or children.
  • Natural aromas from materials such as foam or cotton.
  • Softening of foam over time not affecting performance.

Care Instructions

  • Cover: Hand or machine wash in warm or cold water on gentle cycle. Tumble dry on low heat. Do not iron, bleach, or dry clean.
  • High Density Foam: Not washable. Avoid water contact. Keep the foam dry to maintain its structure. Do not bend the mattress as it may damage the foam.