SleepyCat Ohayo Bed – Refunds and Returns

Refunds and Returns

• Ohayo bed is a non-returnable product. However, replacement within 7 days is applicable in the following cases:
  • Product is damaged
  • Manufacturing defect
  • Incomplete bed base or missing parts
  • Incorrect product received
• The 7-day replacement window starts from the date of product delivery as confirmed by our logistics team or courier partners.
• Please send 2 images – one of the damaged part and one showing the entire product – to help us assess the reason for replacement.
• The replacement product must be returned in original packaging and condition, with all tags, peripherals, freebies, and accessories intact.
• SleepyCat’s Easy Replacement Policy is hassle-free. Once validated, we will arrange a pickup. Just ensure timely sharing of the required product images.
• Items cannot be replaced for any reason other than:
  • Damage
  • Manufacturing defect
  • Expired product
  • Incorrect product
  For other exclusions, refer to the product-wise returns policy.
• If you receive a damaged product, inform our customer support within 3 days of delivery by calling +91 85880 52247 or emailing info@sleepycat.in.

Warranty

The warranty covers

• The Ohayo bed base comes with a 6-month warranty covering:
  • Deformation of wood
  • Cracks or joint issues arising from joinery

The warranty does not cover

• Damages from use beyond the product's intended purpose.
• Normal wear and tear during product usage.
• Issues from seasonal climate variations, such as:
  • Contraction and expansion of hardwood
  • Natural splits and joint openings (warranty limited to 6 months)
• Natural wood characteristics are not considered defects.

Care Instructions

• Keep the bed away from direct sunlight to avoid fading.
• Avoid placing hot items like candles, irons, or hot utensils directly on the bed surface.
• Use a slightly damp, soft cloth to clean. Avoid rough rags or heavy pressure to prevent scratches.
• In case of spills, blot instead of wiping to protect the polish.
• Keep away from damp walls to prevent moisture damage. If moisture is present, wipe promptly with a soft, dry, lint-free cloth.
• Pro Tip: Mix a mild solution of water and dishwashing soap. Dip a soft cloth, wring it out, and wipe gently. Do not saturate the wood. Rinse the cloth often.