Sleepycat Pillow – Trial/Returns

7-Day Free Trial & Return / Exchange Policy

Buy it. Try it. Decide later.

This policy applies to select SleepyCat pillows and ErgoVerse products. Use at home, at work, or on the go — and return/exchange within 7 days if it’s not right for you.

Eligible Products

The 7-day free trial applies to the following:

  • SleepyCat Pillows
  • ErgoVerse ergonomic products

How the 7-Day Trial Works

  • Your trial starts from the day of delivery.
  • You have 7 days to evaluate the product.
  • If you're satisfied — keep it.
  • If not — initiate a return or exchange within the trial window.

Return Condition Guidelines

To be eligible for return/exchange, products must be returned in an as-good-as-new condition. Specifically:

  • Product should be unused and free from visible damage or stains.
  • Products showing signs of wear, misuse, or damage may not be eligible for return/exchange.
  • This policy helps ensure hygiene and quality for all customers.

How to Initiate a Return / Exchange

  1. Email info@sleepycat.in or call +91 85880 52247 within 7 days of delivery.
  2. Share your order ID and clear images of the product — images are used solely to verify eligibility.
  3. Our team will confirm applicability and arrange pickup if the return/exchange is approved.

Refund Process & Timeline

  • Refunds are processed within 3–5 working days after successful pickup.
  • Refunds are issued to the original mode of payment.
  • If payment was in cash, you may provide bank account details to info@sleepycat.in and we will initiate a bank transfer (processed within 5 working days).

Why We Offer This

Comfort is personal — the only way to know is to try. If it works, great. If not, returns and exchanges are made simple.