Frequently Asked Questions

Yes. Since, it's a 4-foot long support pillow, you can use it as a pregnancy pillow too.

Yep, all kinds of sleepers can use our pillows. However, if you have a specific need, you might want to compare our pillows to find out which one suits you better.

No. You cannot two coupons or offers for a single order. You can only use one coupon code or offer at the the time of checkout.

Yes! All our prices are inclusive of GST and all other applicable taxes.

For cancellation requests, you will need to drop in an email to us at info@sleepycat.in. Please mention the reason for cancellation in your mail and we promise our team will look into the matter as soon as possible. In case your order has been shipped, any cancellation requests will not be fulfilled. If there are size changes or other changes in the order after the it is in transit, a fee for the logistics will be charged to you depending upon the product, the location and the case at hand.

We try our best to deliver within 7-10 working days, ensuring your order reaches you as fast as it can. However, you need additional expedition, we will have to ship your order by air, which will cost extra depending on your location and the product in question.

Our delivery timelines are entirely dependent on the products and the shipping pincodes. For most pin codes, delivery can take up to 7-10 days. For customised mattress, deliveries can take longer (we will notify you of the timeline). For regular orders, you can also check estimated delivery times on our product page by entering your pin code.

Nope. Shipping is absolutely free! You only have to pay extra in case of special requests e.g., delivery via airmail.

Once the product is picked up, the refund will be issued. It can take up to 3-5 working days for the refund to show in your account.

Don't worry. Sometimes, issues like these arrive at the payment getaway due to technical glitches. Rest assured, your money is safe! Kindly reach out to our support team via info@sleepycat.in with the payment value, order number (if any) and other details and we shall definitely solve the matter for you.

Sadly, no. We do not offer COD, but rest assured, all our online payment modes are quick, easy and hassle-free!

Yes! You simply have to choose your desired bank's no cost EMI offer on the checkout screen, and then enter your card details. Click here to know more.

Yes, you can. In fact, we offer very flexible EMI options of 3 to 24 months.

Yes, you can. We suggest a mild detergent hand wash cover whenever it needs cleaning. For more information, you can take a look at our 'Care' section here.

No, the mattress cannot be rolled back once its been uncompressed.

Upto 250 kgs of weight can be easily handled by our mattresses and bed base.

Sorry, we do not offer extra covers with our mattress. However, you want to buy a spare one, you can contact us directly and we'll send it out to you. Charge will apply.

Yes, it is! Learn more about it here.

We've made unboxing a lot of fun! Once you're done with that though, 90% of your SleepyCat mattress would take its shape and can be used right away if you want. However, if you want to use at its 100%, wait an additional 24-48 hours for the mattress to fully expand. Please note - If you have chosen the Hybrid Latex model, please wait up to 48-72 hours before using it.

If the mattress you want to buy has a "Custom" option under the size selection option, it means you can select a custom size. In this case, we can customise your SleepyCat mattress as per your required length and width. However, we do not offer customisations when it comes to the height. Here's what you have to do to place a custom size mattress order: 1. Go to your chosen mattress page and select category marked "CUSTOM". 2. Add your desired Length and Width in inches. 3. Choose the quantity of mattresses you require in that order and press "Add to Cart". Please note - the 10o-Nights Free Trial is not applicable on custom sizes. Customisation is not available on accessories.

There are 23 SleepyCat stores across 9 cities in India. Find the one nearest to you here at https://sleepycat.in/stores/

Among all our variants, the Original and the Hybrid Latex mattresses are relatively firmer mattresses with orthopaedic support. If you prefer a more plush feel that doesn't compromise on support, the SleepyCat Ultima is a must have.

All of our mattresses come with a 10-year warranty. That said, the duration of their lifespan depends on how well you maintain your mattress. We suggest changing your mattress every 8-10 years for hygiene issues.

Ordering from our website as compared to other websites and platforms is very different. For starters, when you order directly from SleepyCat means, you get access to our friendly customer care team, which can lead to faster resolutions in case of issues. Also, if you purchase from us, you can place custom orders, which is not possible on other platforms. Moreover, whatever you purchase through other channels, that will only have their promotional offers. Lastly and most importantly, you can avail the 100 nights free trial only through orders placed on SleepyCat's website.

Let us explain. Once you purchase your SleepyCat mattress, we want you to try it out for 100 nights. Sleep on it and find out how you feel. If you're not happy with the purchase, you can return it and get a full refund from us. Bear in mind that this policy is not applicable on custom-sized mattresses, baby mattresses, and accessories.You can refer to our policy for more details.

Unfortunately, no. SleepyCat accessories and pilows cannot be returned. If you want to know more, you can click here.

The 100 Nights Free Trial policy can only be availed when the mattress is purchased via the SleepyCat website, unless explicitly mentioned on any other marketplace.

Since putting the mattress in the box requires compression, you don't have to worry about packing it. We will arrange a reverse pick up for you from our end.

The SleepyCat warranty covers manufacturing defects only, which may arise from defective material or workmanship. For more information, please go through our warranty section for each product here.

The SleepyCat Dgo Bed is splash proof, so you can simply wipe off any spills as soon as they happen. Dab at any wet spots lightly with a tissue or microfiber cloth. Do not rub. However, if the liquid is viscous, or allowed to stay on the fabric, it will seep through. Which is why our dog beds come with a removable cover that you can simply throw in the wash. Easy!

The first part's easy. Grab a measuring tape, and then try to keep your furry friend still (good luck!), and measure their spine. Add 25.4cm (10 inches) to it. That's it! Spine length + 25.4cm (10 inches) is the starting size, or minimum size of the bed that would be suitable. If you're still unsure, we recommend sizing up.

Great question! The Original dog bed offers plush, contoured comfort and is great for both cats and dogs. The Orthopaedic dog bed offers a medium-soft to firm support, making it ideal for senior dogs, and ones who have arthritis, joint pains, back or spinal concerns.

Yes! Both the Ohayo and Katachi Beds are designed for simple assembly by two people. Plus, our team will handle the installation within 24-48 hours after delivery to make things even easier for you.

Both the Bed comes with a 2-year warranty. Both warranties cover manufacturing defects, so you’re all set for peace of mind!

At the moment, we don’t offer customization for either bed model.

Delivery times are displayed on our website, so you’ll know when to expect your bed as soon as you place your order.

Both the Ohayo and Katachi Beds are crafted from solid Acacia wood, known for its strength and beautiful natural grain.

Both beds feature real Acacia wood. The Ohayo Bed has a full wood design, while the Katachi Bed adds a cozy touch with an upholstered headboard for extra comfort.

Absolutely! Acacia wood is naturally resistant to pests like termites, which adds to the durability of both the Ohayo and Katachi Beds.

Definitely! Both the Ohayo and Katachi Beds are designed to work well with various mattress types, including memory foam, latex, and spring mattresses.

Both beds come with sturdy Acacia wood frames and a supportive slat system, ensuring even weight distribution and stability without any sagging over time.

Not to worry! With reinforced joints and high-quality materials, both beds are crafted to minimize squeaks and creaks, even after years of use.

Both the Ohayo and Katachi Beds feature a natural Acacia wood finish, highlighting the unique grain patterns and giving each bed a distinct look.

Absolutely. The blend of sleek wood and, for the Katachi, luxurious upholstery, makes both beds versatile enough to suit both modern and classic interiors.

Yes! We have both beds displayed in-store, so you can check out the materials up close before making a decision.

The upholstered headboard can be spot-cleaned with a mild damp cloth, and regular dusting will keep it looking its best.

Simply wipe the wood with a soft damp cloth. Avoid using harsh chemicals, as these could damage the finish.

The solid Acacia wood does make these beds relatively heavy. However, they’re easy to disassemble if you need to move them around or transport them.

Sorry, we have no return policy.

If your bed arrives damaged or defective, we offer a free replacement. Please notify us within 7-10 days of delivery and we’ll arrange for a replacement.

Once the return of the defective item is confirmed, the replacement is typically delivered within 3-10 business days, depending on your location and stock availability.

Yes, if any part of the bed needs replacement due to manufacturing defects, we can replace just that component rather than the entire bed.

You can contact our customer support team to initiate a replacement. They will guide you through the process and provide details on the next steps.

Yes, the original packaging is required for a replacement, as it helps protect the product during the replacement process.

An electric bed is an adjustable bed frame powered by a motor, allowing you to change the head and foot positions with a remote.

Key features include adjustable head and foot positions, a quiet motor, anti snoring and reading mode with ease.

The frame is constructed from high-quality steel with a black powder coating, ensuring durability and a sleek appearance. This also complemented by a premium headboard upholstered in Molfino Fabric (450 GSM). This fabric is soft, wrinkle-resistant and low-maintenance, offering a blend of style and functionality.

Yes, pre-set positions like zero-gravity and anti-snore are available.

Absolutely! You can adjust the positions manually or save your custom settings using the remote.

The bed can support up to 300 kg, depending on the size.

Yes, the bed includes a wireless remote control.

Yes, it can function as a flatbed when all sections are lowered.

Yes, it is safe for all ages.

Yes, most foam, hybrid, and latex mattresses are compatible. However, spring mattresses may work well.

Yes, it is delivered pre-assembled for easy shipping. Bed Assembly will be done by our professional installer.

Yes, the bed is delivered in manageable sections that can fit through standard doorways and stairs.

The bed runs on standard 110V–240V outlets, depending on your region.

The bed requires electricity to operate its adjustment features, including returning to a flat position. It is recommended to have a power backup solution for uninterrupted functionality during outages.

Dust the motor and electronic parts occasionally and avoid spills. For cleaning, use a dry or slightly damp cloth.

The motor typically lasts 8-10 years with proper care, and other components are built for long-term use.

• ⁠Bed Frame: 5 years
• Motor & Remote: 2 years
• Bed Base: 1 year

You can contact our customer service team via phone, email, or whatsapp chat for assistance.