Frequently Asked Questions

Yes! Both the Ohayo and Katachi Beds are designed for simple assembly by two people. Plus, our team will handle the installation within 24-48 hours after delivery to make things even easier for you.

Both the Bed comes with a 2-year warranty. Both warranties cover manufacturing defects, so you’re all set for peace of mind!

At the moment, we don’t offer customization for either bed model.

Delivery times are displayed on our website, so you’ll know when to expect your bed as soon as you place your order.

Both the Ohayo and Katachi Beds are crafted from solid Acacia wood, known for its strength and beautiful natural grain.

Both beds feature real Acacia wood. The Ohayo Bed has a full wood design, while the Katachi Bed adds a cozy touch with an upholstered headboard for extra comfort.

Absolutely! Acacia wood is naturally resistant to pests like termites, which adds to the durability of both the Ohayo and Katachi Beds.

Definitely! Both the Ohayo and Katachi Beds are designed to work well with various mattress types, including memory foam, latex, and spring mattresses.

Both beds come with sturdy Acacia wood frames and a supportive slat system, ensuring even weight distribution and stability without any sagging over time.

Not to worry! With reinforced joints and high-quality materials, both beds are crafted to minimize squeaks and creaks, even after years of use.

Both the Ohayo and Katachi Beds feature a natural Acacia wood finish, highlighting the unique grain patterns and giving each bed a distinct look.

Absolutely. The blend of sleek wood and, for the Katachi, luxurious upholstery, makes both beds versatile enough to suit both modern and classic interiors.

Yes! We have both beds displayed in-store, so you can check out the materials up close before making a decision.

The upholstered headboard can be spot-cleaned with a mild damp cloth, and regular dusting will keep it looking its best.

Simply wipe the wood with a soft damp cloth. Avoid using harsh chemicals, as these could damage the finish.

The solid Acacia wood does make these beds relatively heavy. However, they’re easy to disassemble if you need to move them around or transport them.

Sorry, we have no return policy.

If your bed arrives damaged or defective, we offer a free replacement. Please notify us within 7-10 days of delivery and we’ll arrange for a replacement.

Once the return of the defective item is confirmed, the replacement is typically delivered within 3-10 business days, depending on your location and stock availability.

Yes, if any part of the bed needs replacement due to manufacturing defects, we can replace just that component rather than the entire bed.

You can contact our customer support team to initiate a replacement. They will guide you through the process and provide details on the next steps.

Yes, the original packaging is required for a replacement, as it helps protect the product during the replacement process.

An electric bed is an adjustable bed frame powered by a motor, allowing you to change the head and foot positions with a remote.

Key features include adjustable head and foot positions, a quiet motor, anti snoring and reading mode with ease.

The frame is constructed from high-quality steel with a black powder coating, ensuring durability and a sleek appearance. This also complemented by a premium headboard upholstered in Molfino Fabric (450 GSM). This fabric is soft, wrinkle-resistant and low-maintenance, offering a blend of style and functionality.

Yes, pre-set positions like zero-gravity and anti-snore are available.

Absolutely! You can adjust the positions manually or save your custom settings using the remote.

The bed can support up to 300 kg, depending on the size.

Yes, the bed includes a wireless remote control.

Yes, it can function as a flatbed when all sections are lowered.

Yes, it is safe for all ages.

Yes, most foam, hybrid, and latex mattresses are compatible. However, spring mattresses may work well.

Yes, it is delivered pre-assembled for easy shipping. Bed Assembly will be done by our professional installer.

Yes, the bed is delivered in manageable sections that can fit through standard doorways and stairs.

The bed runs on standard 110V–240V outlets, depending on your region.

The bed requires electricity to operate its adjustment features, including returning to a flat position. It is recommended to have a power backup solution for uninterrupted functionality during outages.

Dust the motor and electronic parts occasionally and avoid spills. For cleaning, use a dry or slightly damp cloth.

The motor typically lasts 8-10 years with proper care, and other components are built for long-term use.

• ⁠Bed Frame: 5 years
• Motor & Remote: 2 years
• Bed Base: 1 year

You can contact our customer service team via phone, email, or whatsapp chat for assistance.