Frequently Asked Questions

Unfortunately, no. We only custom sizes for our mattresses. You can get our Cloud, Slim, Hybrid in standard and president sizes. Our Standard Memory Foam pillows (CoolTEC™ and SoftTouch) are avilable in standard, president and contour sizes.

No uncompression is required for the SleepyCat Memory Foam pillows, be it Standard or Contour (CoolTEC™ and SoftTouch). As for the, Cloud and Cuddle pillows, they can take upto 12 hours to uncompress. We suggest you to fluff the pillows by pressing the corners to the center and straighten them to allow air to pass through during the process of uncompressing.

You can machine wash the SleepyCat Cloud, Cuddle and Slim pillows on a gentle cycle. To wahs the hybrid pillow, remove the memory foam insert and toss the microfibre casing for a light wash. As for our Memory Foam Pillows - Standard and Contour (CoolTEC™ and SoftTouch), you can simply remove the cover and give it for a quick clean in the machine.

Opt for pillow covers sized 18'×28" for our Cloud and Standard Memory Foam (CoolTEC™ and SoftTouch) Pillows. For SleepyCat Cuddle Pillow, the cover size is 20"×52".

For sure! Just go to the respective pillow page and add additional covers as add-ons to your cart to buy more covers.

Yep, all kinds of sleepers can use our pillows. However, if you have a specific need, you might want to compare our pillows to find out which one suits you better.

Yes. Since, it's a 4-foot long support pillow, you can use it as a pregnancy pillow too.

No. You cannot two coupons or offers for a single order. You can only use one coupon code or offer at the the time of checkout.

Yes! All our prices are inclusive of GST and all other applicable taxes.

Yes, you can. In fact, we offer very flexible EMI options of 3 to 24 months.

Yes! You simply have to choose your desired bank's no cost EMI offer on the checkout screen, and then enter your card details. Click here to know more.

Sadly, no. We do not offer COD, but rest assured, all our online payment modes are quick, easy and hassle-free!

Don't worry. Sometimes, issues like these arrive at the payment getaway due to technical glitches. Rest assured, your money is safe! Kindly reach out to our support team via info@sleepycat.in with the payment value, order number (if any) and other details and we shall definitely solve the matter for you.

Once the product is picked up, the refund will be issued. It can take up to 3-5 working days for the refund to show in your account.

Nope. Shipping is absolutely free! You only have to pay extra in case of special requests e.g., delivery via airmail.

Our delivery timelines are entirely dependent on the products and the shipping pincodes. For most pin codes, delivery can take up to 7-10 days. For customised mattress, deliveries can take longer (we will notify you of the timeline). For regular orders, you can also check estimated delivery times on our product page by entering your pin code.

We try our best to deliver within 7-10 working days, ensuring your order reaches you as fast as it can. However, you need additional expedition, we will have to ship your order by air, which will cost extra depending on your location and the product in question.

For cancellation requests, you will need to drop in an email to us at info@sleepycat.in. Please mention the reason for cancellation in your mail and we promise our team will look into the matter as soon as possible. In case your order has been shipped, any cancellation requests will not be fulfilled. If there are size changes or other changes in the order after the it is in transit, a fee for the logistics will be charged to you depending upon the product, the location and the case at hand.

Among all our variants, the Original and the Hybrid Latex mattresses are relatively firmer mattresses with orthopaedic support. If you prefer a more plush feel that doesn't compromise on support, the SleepyCat Ultima is a must have.

We do not have physical outlets open in any location currently.

If the mattress you want to buy has a "Custom" option under the size selection option, it means you can select a custom size. In this case, we can customise your SleepyCat mattress as per your required length and width. However, we do not offer customisations when it comes to the height. Here's what you have to do to place a custom size mattress order: 1. Go to your chosen mattress page and select category marked "CUSTOM". 2. Add your desired Length and Width in inches. 3. Choose the quantity of mattresses you require in that order and press "Add to Cart". Please note - the 10o-Nights Free Trial is not applicable on custom sizes. Customisation is not available on accessories.

We've made unboxing a lot of fun! Once you're done with that though, 90% of your SleepyCat mattress would take its shape and can be used right away if you want. However, if you want to use at its 100%, wait an additional 24-48 hours for the mattress to fully expand. Please note - If you have chosen the Hybrid Latex model, please wait up to 48-72 hours before using it.

Yes, it is! Learn more about it here.

Sorry, we do not offer extra covers with our mattress. However, you want to buy a spare one, you can contact us directly and we'll send it out to you. Charge will apply.

Upto 250 kgs of weight can be easily handled by our mattresses and bed base.

No, the mattress cannot be rolled back once its been uncompressed.

Yes, you can. We suggest a mild detergent hand wash cover whenever it needs cleaning. For more information, you can take a look at our 'Care' section here.

We got you! Click here to find out the best mattress that our experts recommend for you. We assure you, you will get the best sleep of your life if go by their recommendation.

We believe that the best mattress for you is a matter of personal choice. It'll be wise if you let our experts handle that question as they'll be able to guide you better. Click here for more.

Though both are excellent for sleep, they serve different purposes. Open Cell Memory Foam offers pressure-relieving qualities along with motion isolation so you can sleep undisturbed. On the other hand, Hybrid Latex has head to toe support baked into it, offering 5-zone support that target the different pressure points of your body to offer complete relief. You can Click here for an in-depth comparison between the two.

All of our mattresses come with a 10-year warranty. That said, the duration of their lifespan depends on how well you maintain your mattress. We suggest changing your mattress every 8-10 years for hygiene issues.

Let us explain. Once you purchase your SleepyCat mattress, we want you to try it out for 100 nights. Sleep on it and find out how you feel. If you're not happy with the purchase, you can return it and get a full refund from us. Bear in mind that this policy is not applicable on custom-sized mattresses, baby mattresses, and accessories.You can refer to our policy for more details.

Unfortunately, no. SleepyCat accessories and pilows cannot be returned. If you want to know more, you can click here.

The 100 Nights Free Trial policy can only be availed when the mattress is purchased via the SleepyCat website, unless explicitly mentioned on any other marketplace.

Since putting the mattress in the box requires compression, you don't have to worry about packing it. We will arrange a reverse pick up for you from our end.

The SleepyCat warranty covers manufacturing defects only, which may arise from defective material or workmanship. For more information, please go through our warranty section for each product here.

Ordering from our website as compared to other websites and platforms is very different. For starters, when you order directly from SleepyCat means, you get access to our friendly customer care team, which can lead to faster resolutions in case of issues. Also, if you purchase from us, you can place custom orders, which is not possible on other platforms. Moreover, whatever you purchase through other channels, that will only have their promotional offers. Lastly and most importantly, you can avail the 100 nights free trial only through orders placed on SleepyCat's website.

The SleepyCat Dgo Bed is splash proof, so you can simply wipe off any spills as soon as they happen. Dab at any wet spots lightly with a tissue or microfiber cloth. Do not rub. However, if the liquid is viscous, or allowed to stay on the fabric, it will seep through. Which is why our dog beds come with a removable cover that you can simply throw in the wash. Easy!

The first part's easy. Grab a measuring tape, and then try to keep your furry friend still (good luck!), and measure their spine. Add 25.4cm (10 inches) to it. That's it! Spine length + 25.4cm (10 inches) is the starting size, or minimum size of the bed that would be suitable. If you're still unsure, we recommend sizing up.

Great question! The Original dog bed offers plush, contoured comfort and is great for both cats and dogs. The Orthopaedic dog bed offers a medium-soft to firm support, making it ideal for senior dogs, and ones who have arthritis, joint pains, back or spinal concerns.