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The Original – 6 inches
Rs 9989
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The Latex – 7 inches
Rs 14489
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The Plus – 8 inches
Rs 11989
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Mattress Protector
Rs 789
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The Baby Mattress
Rs 6989
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SleepyCat Pillow
Rs 1989
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Smart Base
Rs 6989
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FREQUENTLY ASKED QUESTIONS

About the Mattress and Accessories

Our mattress is a premium gel memory foam mattress available in both 6 and 8 inches. It comes with a top layer of Gel memory foam, a base layer of high-density foam, an inner netted cover and a smart outer zipper cover that can be removed for spot cleaning.

The SleepyCat Gel memory foam is available in 6 and 8 inches and it helps take the shape of your body. The SleepyCat Latex mattress is a 7-zone natural latex mattress which provides natural cooling and body contour. You can know more about both these mattresses on our Compare Mattress page

Please refer to the Measure Your Mattress section for complete details. Please note that the 30-nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.

The Gel memory foam layer is an orthopedic layer that helps maintain body alignment and relieve pressure points that cause body ache. It has millions of gel beads that help regulate your temperature to keep you cool. It also prevents motion transfer so you and your partner can sleep in peace.

The SleepyCat Latex is a 7-inch orthopedic mattress made from 100% Natural Latex that provides optimum support and cooling. Its 7-zone technology is engineered to give optimum support to key areas of the body such as the head, back, waist and legs. To know more, please visit the 7-Zone Latex Mattress Page here

Yes! A SleepyCat mattress can be customized to any length and width you require. Simply input your custom size or select the next standard size and mention your size in the comments. For example, if you need a size 78"x68"x6", please order the size 78"x72"x6" (Next higher to standard size) and mention in the order notes section while ordering that you want the mattress to be customized to size 78"x68"x6". Note: 30-Nights Trial is not applicable on custom sizes Customization is not applicable on Mattress Protectors

The mattress is a bit on the firm side. On a scale of 1 to 10 (where 1  means it is as soft as a cloud and 10 means as firm as a rock slab), our SleepyCat Original mattress scores a 7.5 and the SleepyCat Plus and Latex scores a 6.5

Position your rolled up SleepyCat on any solid or slatted foundation and remove the outer plastic wrap. Unwrap and unfold the mattress, and tear away the inner plastic. Note: It could take up to 3 hours to fully expand and 24 to 48 hours for the mattress to rebound to its original shape.

The outer cover is made from high GSM knitted fabric for comfort and flexibility. It has tiny holes on the top so it is incredibly soft and breathable. This is a smart zipper cover, which is easily removable for spot cleaning! All you need to do is unzip, wash and zip it back on. Voila! Your mattress is good as new.

The specialized inner netted cover helps protect the foam inside, while providing unique airflow throughout your mattress.

Yes, go for it! The mattress can be placed on any flat surface.

Unfortunately not. We use a 10 ton vacuum packaging machine that compresses the foam to fit in a tiny box

It all depends on the way you keep the mattress. We recommend that you keep following points in mind to prolong the life of your mattressIt depends The life of the mattress will depend on how you use it. But here are some pointers to help you keep it healthy: 1. Don't not spill water or use water to clean the mattress. 2. The inner netted cover is not meant to be removed. 3. If you wish to clean the mattress, you can use a vaccum over it. 4. If your happen to stain the mattress, remove the cover, dab the stain and cleanthe spot using a mild cleaner 6. Avoid using anything hot ofver the mattress like an iron, hot blanket, oht water bottle etc. 7. You can rotate the mattress every 30 days to even out shape and extend its life

Yes you can! Do not machine wash or dry the mattress cover as it may shrink. Instead, unzip and remove the cover and spot clean with a mild detergent - gently dabbing the cover rather than rubbing it. Make sure the cleaned area is 100% dry before replacing the cover or placing sheets and blankets back on the mattress. Please refer to the care instructions for further details or Click here and scroll down to Care section

Any solid and flat surface will work with the SleepyCat mattress. Please make sure the surface is even and clean before placing your SleepyCat mattress on it. An uneven bed base may change the feel of your mattress and may not provide sufficient support. We would suggest pairing it with our SleepyCat Smart Base for the purr-fect sleep!

No. The Smart base only comes in the following standard sizes - Single Size - 36" x 72" x  16" Queen Size - 60" x 72" x  16" King Size - 72" x 72" x  16"  

The Smart Base is a lightweight bed frame that can take up to 200 kgs of weight. For more information please visit the Smart Base product page here

Assembling the Smart Base is easy and does not require any additional tools. To learn how to set it up, click here and scroll down to 'How To Setup Your Bed Base'  

This special Aloe Vera treatment is antimicrobial and moisturizes your scalp as you sleep. To know more please visit the SleepyCat Pillow page here.

The Pillow comes with two certifications: CertiPUR-US: This guarantees that high-quality memory foam has been used with no harmful chemicals and the foam meet all health and quality standards OEKO-TEX: This certifies that the fabric used for the cover is safe right from the stitching to the zipper and no harmful chemicals are used.  Please visit the SleepyCat pillow page here to know more.

The SleepyCat Mattress Protector is used to guard your mattress against any liquid damage. For more information regarding our mattress protector,  please click here.

Payment & Shipping

We have payment options such as - Debit card, Credit card, Net banking, UPI, EMI along with No cost EMI option. To know more about No Cost EMI please click herePlease note, we do not allow cash on delivery.

Yes! Ordering directly from us means direct communication with our team and not through third-party providers. Direct communication with us always leads to a faster resolution. Also, you cannot place custom orders on Amazon and we might have different offers running on respective platforms. To contact us please email us on [email protected]

In case you would like to make any changes to the order details shared, please drop us an email at [email protected] and share your order ID along with the details you need to change.  If the order is not dispatched we will look into it.

In order to make a cancelation, we request you to drop us an email at [email protected] Please state the reason for cancelation and our team will look into it. Please note, if the order has already been shipped and is between transit, we will not accept the cancelation.

Once used, the CRED points cannot be reversed on return or cancelation of the order.

No, the use of this coupon is restricted only to The Original 6-inch mattress, The Plus 8-inch mattress and The 7-zone Latex mattress only and it cannot be combined with an existing coupon or offer

Only one coupon code will be accepted at the time of checkout.

If you have two separate addresses, please mention the shipping address in the order foam and under the Order Notes section, please mention the billing address. If you have further address edits, Kindly reach out to our team by emailing us at [email protected] along with your details.

No, exchange due to size ordered wrongly is against the free trial policy

You can easily track its status by going to our Track Order page.  Here, you can use your order ID to track the status. As soon as we ship out your order, you will receive the tracking number and link via email and text message. in the situation where you do not get tracking details, we request you to email us at [email protected] and our team will assist you with the details.

If you would like the delivery to be done on a particular date, you would have to instruct us by mentioning the date in the order notes section and alternatively email us at [email protected] We will try our best. Though dates are always tentative and we cannot guarantee accurate delivery timelines.

One day delivery is limited to only Mumbai, Bangalore and Hyderabad on select products, sizes and pin codes. Please check with us at [email protected] or Call/WhatsApp us on +91 92054 77478 for more details and availability.  For more information please click here

Please refer to individual product pages for respective delivery timelines. We have One-day Delivery available for select sizes and pin codes. Please contact us for more information.

You will not be charged for delivery on regular orders unless you have some special requests like having it delivered via airmail.

If you have received a faulty or defective product, it is important that you inform us within 24 hours. To let our team know of the defect please email us at [email protected] or call/WhatsApp us on +91 92054 77478. Our team will investigate and rectify this in the most efficient manner.

Yes, It is available on the SleepyCat website.  This is the amount where you pay your EMI provider only the product price, equally divided over your repayment timeline.  This offer is available on limited credit cards. To know more please click here.

We will not ask for any downpayment amount. Your bank may levy GST or other taxes on the interest component of the EMI. We will consider the cost of the EMI to facilitate your seamless purchase. For more information please click here.

Yes, you will be charged interest by your bank. But, we will provide a discount equivalent to the bank interest value. Thus, you will not be paying any extra amount beside your monthly EMI. For more information click here

You can avail No Cost EMI on all products on our website where the billed amount is more than INR 8,000. This amount will be inclusive of any discount or offer code used at the time of checkout.

Returns & Refunds

You get to try the SleepyCat mattress for 30 nights at the comfort of your own home. If you are not convinced of your SleepyCat mattress, you can return it for any reason with a 100% refund. Please note this policy is not applicable on the baby mattress or mattress protector. Please refer to our 30-nights trial section for more details.

The 30 nights trial policy is applicable only on website orders. We will expedite the return process ourselves and come pick it up at no extra cost. All you have to do is put the mattress into the return cover provided by us. The mattress cannot be rolled and put back into the box. For more information, please click here

This policy is not applicable to Amazon orders. for Amazon, purchases must be initiated through the Amazon website directly.

To initiate a return, you will have to email our customer support team at [email protected] Depending on the case and product, the team will investigate, send you a return procedure details and get it reversed. To know more details about returns please click here

Our team will be sharing basic instructions just before the reverse pickup. It's simple. Not to worry :)

No, we will send you separate return packaging material.

We will organise a reverse pickup at your doorstep

No payment is required for a refund.

Once the mattress is sent back to us and our team confirms there is no dirt or damage caused to the product, we will process the refund

Warranty

We have different warranty periods for different products. To know more about the products that fall under warranty and their details please click here

In order to claim a warranty, please email us on [email protected] with the relevant issue and order details. It is always helpful to share images for faster verification. Once we receive this email, our team will get back to you with the best possible solution.

The warranty differs depending on the product you have purchased. To know more on what is covered in the warranty please click here

For any mattress, it takes a minimum of two weeks for your body to get adjusted. Hence, it is advised to decide if the mattress is working for you or not after a minimum of 14 days.

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